Terms & Conditions
General Terms and Conditions («GTC») of Anida AG or «Anida Lab», Förrlibuckstrasse 189, 8005 Zurich, Switzerland («the Provider»).
General Provisions
1. Scope of Application and Contracting Parties
1.1 These GTC govern the use of the website, apps, booking platforms and customer accounts operated by the Provider as well as all contractual relationships between the Provider and its Customers. They apply in particular to Pilates and other training offerings, classes, individual and group sessions, personal training, coaching, consulting and health services, treatments («Treatments»), workshops, single entries («Single Sessions» or «One-Time Entrances»), training packages («Training Packages» or «Class Packs»), memberships («Memberships») as well as to the sale of beverages, shakes, food, food supplements and other goods («Products»).
1.2 «The Customer» means any natural or legal person who uses the website or the digital offerings of the Provider, concludes a contract with the Provider or makes use of the Provider's services. Where these GTC refer to the Customer, all genders are included.
1.3 Individual agreements as well as the service, price and usage conditions expressly designated in the specific offer take precedence over these GTC. Supplementary house, safety or offer-specific rules apply insofar as they are expressly designated as applicable to the offer concerned or are made known to the Customer in an appropriate manner prior to use.
1.4 Conflicting or supplementary general terms and conditions of the Customer shall not apply unless the Provider has expressly consented to their application.
2. Offers and Conclusion of Contract
2.1 Presentations of services and products on the website, in social media, in apps, on booking platforms, in price lists or in advertising material constitute a non-binding invitation to book or to order, unless they are expressly designated as a binding offer.
2.2 A contract for services is concluded: (a) in the case of a written or electronic contract, upon its signature or electronic confirmation; (b) in the case of a booking via the website, an app or a booking platform, upon the Provider's booking or order confirmation; (c) in the case of a booking on site, by telephone or by email, upon its acceptance by the Provider; or (d) at the latest upon commencement of the performance of the service, provided that the Customer accepts the service in knowledge of the offer and of these GTC.
2.3 A contract for products is concluded when the Provider confirms the order, makes the goods available for collection, serves them or dispatches them.
2.4 In the case of an electronic conclusion of contract, the Customer may review and correct their entries before submitting the binding booking or order. The Provider shall confirm receipt of the booking or order without delay by electronic means. The GTC applicable at the time of conclusion of the contract shall be made available to them electronically and may be saved or printed.
2.5 The Provider may reject bookings or orders without stating reasons, in particular in the event of a lack of capacity, health or safety concerns, outstanding payments, incomplete information or obvious pricing or product errors. In such cases, payments already made shall be refunded in respect of services not rendered or products not delivered.
2.6 A voluntary right of withdrawal, return or exchange exists only where it is expressly granted in the specific offer. Mandatory statutory rights are reserved.
3. Scope and Performance of the Services
3.1 The individual contract, the booking confirmation and the description of services displayed at the time of conclusion of the contract are decisive for the nature, content, scope, place, duration and price of the service owed. In the event of contradictions, individual agreements and the booking confirmation shall prevail. Services not expressly included are to be remunerated separately.
3.2 The Provider may engage employees, freelance specialists, substitutes and carefully selected third parties for the performance of the services. A claim to personal performance by a particular specialist exists only if this has been expressly agreed.
4. Prices and Payment
4.1 All prices are quoted in Swiss francs (CHF) including the value added tax (VAT) owed by law, unless otherwise stated in the offer. Shipping, delivery, packaging, platform or other additional costs shall be shown separately prior to the conclusion of the contract.
4.2 The price for services, single entries («Single Sessions» or «One-Time Entrances»), training packages («Training Packages» or «Class Packs»), memberships («Memberships») and products is payable in advance upon booking or purchase (subject to individual agreements). The Provider may make the confirmation of a booking, access to a service as well as the handover or delivery of a product conditional upon receipt of payment in full.
4.3 Where payment in instalments is agreed for a membership with a fixed contract term, this concerns the modalities of payment only. The contract remains concluded for the agreed fixed term and does not thereby become a contract with a monthly term or terminable on a monthly basis. In the event of default in payment, the Provider may block use and further bookings. At the same time, all outstanding instalments of the current contract period shall become immediately due for payment.
4.4 Unless payment in advance is owed or otherwise agreed, invoices are payable within ten days of the invoice date without deduction. Upon expiry of the payment period without payment, the Customer shall be in default without further reminder. From that point in time they shall owe default interest of 5% per annum as well as reasonable reminder, debt enforcement and collection costs. The Provider may withhold further services until payment has been made in full.
4.5 Set-off against counterclaims of the Customer is permissible only if the Provider has acknowledged the counterclaim or if the counterclaim has been established by a final and binding decision. Mandatory statutory rights of set-off are reserved.
4.6 In the case of payments via third-party providers, their payment conditions shall apply in addition. The Provider is not liable for disruptions within the sphere of responsibility of the payment service provider.
4.7 The Provider may change its prices for future bookings, orders and conclusions of contract at any time. Contracts already concluded, confirmed bookings and completed purchases remain unaffected by subsequent price changes. Price changes for a subsequent renewal period of a membership shall be announced before expiry of the ordinary notice period. The price communicated in this connection shall apply to the renewal period.
5. Communication
5.1 The Provider may send contract-related communications to the postal or email address last notified as well as via the customer account or the booking platform. Electronic communications are deemed to have been delivered upon their receipt within the Customer's electronic sphere of control.
5.2 The Customer shall keep their contact and invoicing details up to date and shall notify without delay any changes which may affect the performance of the contract.
6. Data Protection
6.1 The Provider processes personal data, including any health data, within the framework of the applicable data protection law. Further information on the nature, scope and purpose of the data processing as well as on the rights of the data subjects is contained in the separately available Privacy Policy.
7. Amendment of the GTC
7.1 The Provider may amend these GTC for future bookings, orders and other conclusions of contract at any time. Decisive is the version which was made available to the Customer in the booking or ordering process prior to the respective conclusion of contract.
7.2 For ongoing contractual relationships, the Provider may amend non-essential provisions of these GTC for objective reasons, in particular on account of statutory or regulatory requirements, technical or safety-related developments, changes to the booking or payment systems used, or in order to close gaps in the provisions identified subsequently. Such amendments may not materially impair the core benefit contractually promised and shall be notified to the Customer in text form or via the customer account.
7.3 Changes to the current studio offering, to the booking, safety, hygiene and house rules as well as to the operational procedures are governed by the special provisions of these GTC provided for this purpose.
Membership and Booking Provisions («Membership & Booking Policy»)
8. Customer Account and Booking System
8.1 Insofar as the Provider uses a customer account, an app, a booking platform, an access code or an access medium, the access data and access means are personal, are to be treated confidentially and are to be protected against access by third parties. The Customer is liable for any use which they have enabled intentionally or negligently.
8.2 Bookings made via a third-party platform used by the Provider become binding upon their confirmation by the Provider or by the booking system used by it. The conditions of the third-party platform shall apply in addition in respect of its technical availability, data processing and independent additional services.
8.3 Technical disruptions and recognisable errors are to be reported to the Provider without delay. Erroneous bookings, credit entries, price indications or account balances do not give rise to any claim to a service which is recognisably not owed.
9. Booking and Availability
9.1 All courses, treatments, individual and group sessions as well as other services are subject to availability.
9.2 A booking is binding as soon as it has been completed via the designated booking channel and confirmed by the Provider or by the booking platform used by it.
9.3 Even in the case of a membership with extensive or regularly recurring rights of use, there is no entitlement to a particular appointment, a particular specialist, a particular group size or to participation in every desired session.
9.4 Single entries («Single Sessions» or «One-Time Entrances»), training packages («Training Packages» or «Class Packs»), memberships («Memberships»), credits and bookings are personal and non-transferable, unless the specific offer provides otherwise. Credits expressly designated as guest credits or «Bring a Friend» credits are excepted. Any unauthorised passing on, shared use or other circumvention of the personal right of use may lead to blocking and to extraordinary termination of the contract.
9.5 A person invited by means of a guest credit or a «Bring a Friend» credit must, prior to participation, create their own customer profile, accept the applicable contractual and health conditions and provide the required information in full. Further requirements follow from the respective offer description.
10. Single Entries, Training Packages, Memberships
10.1 The content, number and type of credits, the scope of use, the commencement and the period of validity of single entries («Single Sessions» or «One-Time Entrances»), training packages («Training Packages» or «Class Packs») and memberships («Memberships») follow from the individual contract or from the offer description displayed at the time of purchase.
10.2 Unless another commencement is stated in the offer or has been individually agreed, the period of validity of a single entry, a training package or a membership begins with the automatic booking confirmation which is sent to the Customer upon completion of the booking process.
10.3 Unused units, credits or participation entitlements expire upon expiry of the stated period of validity. Non-use for personal reasons entitles the Customer neither to a price reduction nor to a refund.
10.4 Single entries, training packages, memberships, credits, time credits, goodwill benefits, promotions and promotional offers are not paid out in cash and cannot be exchanged for cash.
10.5 The Provider may establish booking and fair-use rules in order to organise the use of limited capacities. In particular, it may define booking windows, limit the number of reservations open at the same time, maintain waiting lists and temporarily restrict booking access in the event of repeated short-notice cancellations or no-shows.
10.6 Where credits are allocated on a weekly basis under a membership, they apply exclusively to the week of use concerned. Credits not used within that week of use expire and are neither carried over to later weeks nor paid out or otherwise compensated. Drawing credits in advance from future weeks of use is excluded, unless otherwise stipulated in the offer.
10.7 Where different categories of credits are shown, in particular credits for classes on the one hand and for red light treatments on the other, these may be used only for the offerings respectively designated and are not mutually interchangeable.
10.8 Benefits designated as «Priority Booking» grant booking access which is preferential in terms of timing or organisation compared with other offer categories. They do not give rise to any entitlement to a particular appointment, a particular class or an available place.
10.9 Benefits designated as «Retail Benefits» may comprise discounts or special offers on selected products. Their nature, scope, duration and availability follow from the respective offer description or promotion. There is no entitlement to a particular permanent discount or to a particular product range.
11. Opening and Promotional Offers
11.1 Opening and other promotional offers (e.g. «Opening Specials») may be purchased only within the promotional period stated in the offer. Their use is governed by the contract term or period of validity designated at the time of purchase as well as by the special conditions of the offer.
11.2 The end of the promotional period does not affect the individual period of validity or contract term of an offer already purchased.
11.3 Free additional credits, additional months, guest credits and other promotional benefits apply only to the first contract or validity period designated at the time of conclusion of the contract. They are not granted again upon a renewal, unless this has been expressly promised.
12. Term and Automatic Renewal of Memberships
12.1 A membership is concluded for the fixed contract term designated at the time of purchase. Unless otherwise stipulated in the offer, it is automatically renewed upon expiry of the respective contract term by the regular basic term of the membership concerned, unless it is terminated in text form no later than 30 days before expiry.
12.2 A three-month membership is renewed by a further three months in each case. A twelve-month membership as well as an annual membership extended to thirteen months by way of a promotion are renewed by a further twelve months in each case.
12.3 Decisive for compliance with the notice period is the timely receipt of the notice of termination by the Provider. Mandatory statutory rights of termination are reserved.
12.4 The membership price is the consideration for the personal right of use, access and booking existing throughout the entire contract term, for the provision of infrastructure, personnel and reservation capacities as well as for the services included in the offer. It is not to be understood as a linear daily, weekly or monthly price, nor as the mere sum of individual session prices.
12.5 Where, in addition to the total price, a calculated monthly, quarterly or annual price is displayed, this serves solely as a price guide, provided that the offer provides for a single billing. The indication of a monthly amount establishes neither a monthly contract term nor a monthly right of termination.
12.6 The price is owed irrespective of how frequently the Customer actually uses the available offering.
13. Cancellations, Rebookings and No-Shows («Cancellation Conditions»)
13.1 Classes and group sessions may be cancelled or rebooked free of charge up to twelve hours before the start at the latest.
13.2 Individual, personal training, coaching, treatment and red light sessions may be cancelled or rebooked free of charge up to 24 hours before the start at the latest.
13.3 A different cancellation period may be indicated in the specific offer.
13.4 In the event of a later cancellation, of a no-show or of non-participation, the unit concerned is deemed to have been used in full. It shall be invoiced in full or deducted from the applicable credit balance, training package or membership.
13.5 A cancellation or rebooking is to be made via the booking channel designated for this purpose. The Customer bears the burden of proof of the timely cancellation or rebooking.
13.6 If the Provider cancels a unit, it may, at its discretion, offer an alternative booking, an equivalent replacement service, a studio credit or a refund of the remuneration paid for the specific individual service concerned.
14. Late Arrival
14.1 The Customer is requested to arrive at least 15 minutes before the agreed start.
14.2 If the Customer arrives more than five minutes after the start of a class, participation may be refused for safety reasons and in order to avoid disruption. In such a case, the booking is deemed to have been used in full.
14.3 In the event of late arrival for an individual or private session, the session may be shortened by the duration of the delay. An extension beyond the reserved time is not owed; the full remuneration remains owed.
15. Freeze Periods («Membership Freezes»)
15.1 A membership with a contract term of at least twelve months may, upon prior request by the Customer, be suspended for a total of no more than 21 calendar days per contract year, without any particular reason having to be evidenced. The request is to be submitted before the start of the desired freeze period via the designated booking channel or in text form. Retroactive freeze periods are not granted.
15.2 Additional freeze periods may be granted in justified exceptional cases, in particular in the event of illness, injury or pregnancy, upon written request. The Provider may require suitable evidence, in particular a medical certificate. The Provider shall decide whether and for what duration an additional freeze period is granted, taking into account the circumstances of the individual case.
15.3 During a freeze period, all rights of use, access, credit and booking are suspended. The approved freeze period is added to the contract term. No cash payment, price reduction or pro rata refund shall be made.
15.4 If the offering is used during a freeze period, the freeze period ends upon the first use.
16. Facility Changes, Access and Operational Closures
16.1 The Provider may change, replace or adapt course and class schedules, opening hours, specialists, instructors, treatments, rooms, equipment, forms of organisation, methodological details and services, insofar as this appears reasonable for operational, staffing, technical, safety-related or professional reasons.
16.2 Such changes do not give rise to any entitlement to a refund, price reduction, extension or early termination of the contract, provided that the overall character and the core economic benefit of the offering booked are not materially impaired.
16.3 The Provider may close the studio in whole or in part for maintenance, repair, renovation or operational improvement works for 15 calendar days per contract year. Such closures are taken into account in the membership price and do not give rise to any entitlement to a refund, price reduction, extension, early termination of the contract or any other compensation.
16.4 Foreseeable closures shall be announced in advance where possible.
16.5 Access to the studio is permitted only during the current published opening hours and only for as long as authorised personnel of the Provider are present on the premises.
17. House Rules and Conduct
17.1 The Customer shall observe the house rules, the hygiene requirements and the instructions of the personnel. They shall arrive punctually, wear suitable clothing and, where required, grip socks, treat the rooms and equipment with care, keep mobile telephones silent during the performance of the services and show consideration for specialists, employees and other customers.
17.2 Prohibited are in particular endangering, unsafe, disruptive, harassing, discriminatory or otherwise inappropriate conduct, the passing on of access means, unauthorised commercial activities as well as recordings without the required consent.
17.3 In the event of such conduct, the Provider may refuse participation, terminate an ongoing session or temporarily exclude the Customer from the studio.
17.4 In the event of serious or repeated breaches, safety risks, default in payment or a destroyed relationship of trust, the Provider may terminate the contract with immediate effect for good cause. Claims for payment and damages which have arisen up to the termination remain in force. Refunds shall be made only insofar as they are owed under mandatory law.
18. Refunds («Refund Policy»)
18.1 Fees already paid shall be refunded only insofar as this is expressly provided for in these GTC, has been promised by the Provider in the individual case or is owed under mandatory law.
18.2 In particular, there is no entitlement to a refund on account of the actual non-use of a membership, the expiry of unused credits, a late cancellation, a no-show, a refusal of participation caused by the Customer, a freeze period or an operational closure pursuant to Sec. 16.3.
18.3 Credit notes, training packages, memberships, credits, promotional offers and other benefits not granted in money are not paid out in cash.
18.4 Special provisions on cancelled services, defective products, product recalls and mandatory statutory claims are reserved.
Services and Health-Related Offerings
19. Nature and Limitation of the Services
19.1 The Provider renders the Pilates, training, coaching, consulting and health-related services and treatments designated in the specific offer, which may be referred to as «Treatments» in the communication of the offer.
19.2 As long as a service is not expressly designated as a medical or otherwise regulated treatment and is not rendered by a specialist authorised for this purpose, it constitutes a non-medical service not subject to authorisation.
19.3 The offerings serve to promote exercise, health and well-being, but do not replace any medical examination, medical advice, diagnosis, therapy or medication. The Provider does not make medical diagnoses and gives no promises of cure.
19.4 No particular health-related, medical, therapeutic, sporting, aesthetic or weight-related result is owed or warranted.
19.5 Where regulated medical, physiotherapeutic or other services subject to authorisation are offered, the mandatory provisions applicable thereto and any special treatment conditions shall prevail.
19.6 The Provider gives no warranty that health insurers, supplementary insurers or other cost bearers will reimburse services. The clarification and obtaining of a guarantee of payment is a matter for the Customer.
20. Health Requirements («Health & Participation Conditions»)
20.1 Before participating in a service for the first time, the Customer shall complete the health and liability disclosure form («Health & Liability Form») provided by the Provider in full and truthfully.
20.2 The Customer shall update the health information stored in the form or in the customer account without delay if their state of health, their medical history, their medication or other circumstances relevant to safe participation change.
20.3 The Customer shall inform the Provider in particular of illnesses, injuries, pain, pregnancies, allergies, intolerances, medication and other circumstances which may affect their capacity for exertion or the safe performance of the service.
20.4 Participation is voluntary and takes place at the Customer's own responsibility within the allocation of responsibility existing under these GTC.
20.5 In the event of doubts as to the capacity for exertion, the Provider may require a prior medical clarification or a medical certificate. It may refuse participation pending clarification or discontinue an exercise or session. The remuneration remains owed insofar as the refusal or discontinuation is based on incomplete information, a lack of cooperation or other circumstances within the Customer's sphere of responsibility.
20.6 The Customer shall follow the professional, safety-related and hygiene-related instructions, shall use equipment only after instruction and shall report pain, dizziness, shortness of breath or other unusual symptoms without delay.
20.7 Persons with contagious illnesses or with corresponding symptoms may not enter the studio. The Provider may refuse participation where there is reasonable suspicion.
20.8 In medical emergencies, the Provider may render first aid and organise professional assistance. The Customer shall bear the costs arising therefrom insofar as they are not covered by an insurer.
21. Liability
21.1 The Customer bears the ordinary inherent risks of sporting and health-related activity which remain where the activity is carried out professionally. The Provider is not liable for damage attributable to incorrect or incomplete information, to the disregard of instructions, to unauthorised over-exertion, to unsuitable clothing or equipment or to other circumstances for which the Customer is responsible.
21.2 The contractual and non-contractual liability of the Provider for damage arising from or in connection with its offerings, services, facilities, equipment, premises, products or digital offerings is excluded to the extent permitted by law.
21.3 To the extent permitted by law, the Provider is in particular not liable for indirect damage, consequential damage, lost profit, loss of earnings, turnover or use, loss of data as well as claims of third parties.
21.4 The liability of the Provider for employees, freelance specialists, substitutes and other auxiliary persons is excluded to the extent permitted by law.
21.5 To the extent permitted by law, the Provider is not liable for the loss, theft or damage of personal belongings.
21.6 Mandatory statutory grounds of liability are reserved.
Products
22. Range and Product Information
22.1 The Provider sells in particular freshly prepared or pre-produced protein and health drinks, shakes, food, snacks, food supplements and other goods. The specific range, the composition, the availability and the packaging size follow from the respective product description and labelling.
22.2 Images serve for illustration purposes. Minor deviations in colour, consistency, taste, fill level or presentation which are customary in the case of natural products or artisanal preparation do not constitute a defect, provided that they do not impair the intended use.
22.3 Products are not medicinal products and replace neither a balanced diet nor medical clarification or treatment. No particular health-related, sporting or weight-related result is warranted.
23. Ingredients, Allergens and Individual Suitability
23.1 The relevant information on ingredients, allergens, nutritional values, storage and consumption is provided on the packaging, at the point of sale or in the product description. The Customer shall check this information before consumption.
23.2 In the case of individually prepared products, the Customer shall inform the Provider of known allergies and intolerances before ordering. Despite careful working procedures, unintended traces of other allergens cannot be entirely excluded in the case of shared preparation or storage, unless a more extensive assurance is expressly given.
23.3 The Customer shall observe warnings, consumption recommendations and maximum quantities. In the event of pregnancy, breastfeeding, illness, the taking of medication or the dispensing to children, professional advice is to be obtained in advance where necessary.
24. Ordering and Preparation
24.1 Depending on the offering, orders may be placed on site, for collection, via the website, an app or a third-party platform. Sec. 2 applies to the conclusion of the contract.
24.2 The Provider may reject orders in the event of unavailability, incorrect price indications or unexpected procurement problems, or may offer an equivalent replacement product. A substitution subject to a charge shall be made only with the Customer's consent.
24.3 In the case of individually or freshly prepared products, production begins upon acceptance of the order. Requests for changes or cancellation can be taken into account only for as long as preparation has not yet begun.
25. Collection, Delivery and Transfer of Risk
25.1 Collection orders are to be collected within the time window communicated. Fresh or perishable products which are not collected in good time may be disposed of for reasons of hygiene and quality; the price remains owed insofar as the Customer is responsible for the late collection.
25.2 Insofar as shipping is offered, deliveries are generally made only to addresses in Switzerland. Delivery periods are non-binding guide values unless they have been expressly designated as binding.
25.3 Benefit and risk pass to the Customer upon handover to the Customer in the case of collection and upon delivery at the designated delivery address in the case of shipping. Where the Customer has themselves engaged a particular carrier, the risk passes upon handover to that person.
25.4 If a consignment cannot be delivered on account of incorrect address details, refusal of acceptance or other circumstances for which the Customer is responsible, the Provider may charge the reasonable costs of renewed shipping or of the return. In the case of perishable products, the price remains owed insofar as an alternative use is not possible.
26. Inspection, Defects and Warranty
26.1 The Customer shall inspect products upon receipt for completeness, visible damage and obvious defects. Complaints are to be notified immediately in the case of fresh or perishable products and within ten days in the case of other products, in each case with a comprehensible description and, where possible, with images. Hidden defects are to be notified without delay upon their discovery.
26.2 In the event of a defect notified in good time and evidenced, the Provider may, at its discretion, deliver a replacement, provide an equivalent product, remedy the defect, issue a credit note or refund the purchase price of the defective product. Mandatory statutory rights are reserved.
26.3 There is no warranty for impairments resulting from improper storage, from the non-observance of refrigeration, dosage or consumption instructions, from exceeding the use-by date after handover, from natural changes in the product or from subsequent mixing or processing by the Customer.
27. Return and Exchange
27.1 The Provider does not grant any general voluntary right of return or exchange, unless this is expressly promised for the product.
27.2 Return and exchange are excluded in particular in the case of fresh or rapidly perishable foodstuffs, individually prepared products, opened or unsealed goods, products with impaired hygiene or health integrity as well as in the case of a mere dislike of the taste.
27.3 Mandatory claims on account of defects, incorrect delivery or other circumstances protected by law are reserved.
28. Product Liability and Recalls
28.1 The Provider is liable for product damage exclusively in accordance with the mandatory statutory provisions. In all other respects, the limitations of liability pursuant to Sec. 21 apply.
28.2 The Customer shall follow the storage, preparation, dosage and consumption instructions. If the Provider subsequently identifies a safety or quality risk, it may contact the Customer, warn against use and order a recall or exchange.
28.3 From receipt of the recall notice, the Customer may no longer use, consume, pass on or sell recalled products and shall follow the return or disposal instructions communicated. The Provider shall replace the product concerned or refund the purchase price paid for it, insofar as no more extensive mandatory claims exist.
29. Vouchers and Promotions
29.1 Vouchers, promotions, discounts and loyalty programmes are governed primarily by the conditions indicated at the time of purchase or with the promotion.
29.2 The cash payment of vouchers and promotional credit balances is excluded.
29.3 Unless expressly stated otherwise, vouchers are personally transferable, whereas promotional, membership and credit balances are not transferable.
Final Provisions
30. Intellectual Property Rights and Recordings
30.1 All rights in training concepts, plans, videos, texts, trademarks, designs, recipes, documents and other content remain with the Provider or with the respective rights holders. The Customer receives merely a personal, non-exclusive and non-transferable right of private use in accordance with the contract.
30.2 Reproduction, passing on, publication, editing, commercial use as well as image, sound or video recordings by customers require the prior consent of the Provider and of all recognisably affected persons.
30.3 The Provider may occasionally make or have made image, sound or video recordings in the studio for communication and marketing purposes. The customers present shall be informed in advance and may object to the recording or publication of their person.
30.4 If a Customer objects, the Provider shall take reasonable precautions to ensure that they are not depicted recognisably in published material.
31. Operational Interruptions and Force Majeure
31.1 In the event of occurrences outside the Provider's reasonable sphere of influence, in particular natural events, epidemics, official measures, energy, communication or IT failures, strikes, supply shortages, accidents or the short-notice unavailability of indispensable specialists, the Provider is released from its performance obligations for the duration and to the extent of the impairment.
31.2 To the extent permitted by law, such occurrences do not give rise to any claims for damages, price reduction or other compensation. The Provider may, at its discretion, offer replacement appointments, online services, a change of location, credit notes or equivalent replacement services.
31.3 Mandatory legal consequences of a permanent impossibility of performance are reserved.
32. Transfer of Contract
32.1 The Provider may transfer rights and obligations under a contract to a suitable third party in the context of a transfer of business, a restructuring or a succession arrangement, provided that the contractual position of the Customer is not thereby materially worsened.
32.2 The Customer may transfer their contractual position only with the prior consent of the Provider. Vouchers or offers expressly designated as transferable are reserved.
33. Partial Invalidity and Gaps in the Contract
33.1 Should a provision of these GTC be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.
33.2 Insofar as a relevant non-mandatory statutory provision exists, it shall take the place of the invalid provision. In the absence of such a non-mandatory provision, a gap in the contract is to be filled in accordance with the hypothetical intention of the parties and the nature and purpose of the contract.
34. Applicable Law and Place of Jurisdiction
34.1 All contractual relationships are subject to substantive Swiss law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods.
34.2 Insofar as mandatory law does not provide for another place of jurisdiction, the courts at the registered office of the Provider in Zurich shall have exclusive jurisdiction over all disputes.
35. Language Version and Entry into Force
35.1 In the case of translations, the German version shall be authoritative for interpretation and for the application of the law.
35.2 These GTC enter into force on 1 August 2026 and apply in the version validly incorporated at the time of conclusion of the contract.